Your personal assistant

HI THERE, I'M EMILY     

I'd like to help you with using Groupseasy.com. If you have any questions, I'd be happy to guide you! And in my instructional videos I'll explain exactly how Groupseasy.com works.

FREQUENTLY ASKED QUESTIONS

Find your answer

What can I expect when I sign up?
After signing up on the hotel or tour operator page, you can immediately start the registration process. Our user-friendly input screen, which simply retrieves your data via Google Places, will guide you through the process. Upon completion, you'll receive confirmation from us. Within 24 hours you'll receive an email to enter your password and your account will be activated.

Where can I enter my action code?
If we have sent you a personal action code, you can enter it upon registration under the heading User Name and Action or Contract Code. Please note: you must enter a correct code for the contract conditions to apply.

Where can I go if I have questions?
If you have any further questions, please contact us by email atsupport@groupseasy.com.

As a hotel chain, how can we set up a meeting with Groupseasy.com?
We would love to hear from you! Please contact us by email or telephone:

Email: sales@groupseasy.com
Telephone: +31 (0) 20 310  02 10

How much does it cost to participate?
For the moment, the use of Groupseasy.com is free for travel organizations.

For hotels Groupseasy.com will charge a commission for each group booking that is realized. 

Which travel organizations are participating?
Various international group travel organizations based in Europe and elsewhere have registered with us. They range from specialized theme-based (golf, hiking, culinary) tour operators to large wholesalers with contacts in countries all over the world. All of them have confirmed that they value the ease of use of our GME Group Matching Engine

 

Emily

Your personal assistant

Introduction

We do everything we can to make Groupseasy.com very user friendly. However, it's always possible that you'll still have questions or requests. In that case I will try to help you in various ways.

 

Online explanation with ‘?’

Many fill-in fields are followed by a ‘?’. Clicking on that question mark will open a pop up screen with an explanation in your own language about the fill-in field in question.

 

Instructional videos

Watch my videos, in which I'll give you a step-by-step explanation of how Groupseasy.com works. New instructional videos are posted regularly to tell you more about all of the possibilities that our Group Matching Engine has to offer. Users will be able view them in their own environment in the near future and receive a regular newsletter including Tips & Tricks.

 

Frequently asked questions
Groupseasy.com features a separate page with frequently asked questions. These questions are often derived from practice and based on user experiences. If you have any further questions, please send an email to support@groupseasy.com.

 

Support Desk
Our Support Desk is available on work days from 9.00 – 17.00 and can be reached via support@groupseasy.com.

 

Group Matching Engine

Intuitive use

The Group Matching Engine (GME) of Groupseasy.com links supply and demand in an efficient manner. User friendliness for you is the guiding principle in the GME's development. With help from the latest Microsoft technologies and our graphic design we make using GME as easy as possible. That's why every fill-in field comes with 4 types of explanations:

  1. Symbol

Each fill-in field has its own symbol that reflects the field's meaning. These icons symbolize information such as hotel, number of rooms, name, parking space for buses, wheelchair accessibility and much more.

  1. Description

Each fill-in field features a short description of the information that needs to be supplied. For example: “Quick search using Google Places”, “Number of rooms” or “User name”.

  1. Watermark

Per field, a watermark explains how to fill in the field. This explanation is overwritten once you enter the information. An example:

In the field with the description “Quick search using Google Places” you'll see the watermark “Place, hotel”. If you type in “Amsterdam, Okura”, for instance, the Okura Hotel will be displayed with the correct geo co-ordinates and address details.

  1. Online help

Next to some fields you'll see a ‘?’. Clicking on this question mark will make a pop up screen appear, where you'll find further information about the fill-in field.